Privacy Policy – 1.00

Protecting your personal details
Last updated: September 2007

The website is brought to you by Neogen Europe Ltd where we believe that it is important to protect your privacy and we commit to giving you a personalised and relevant service that meets your needs in a way that also protects your privacy.

This statement of our commitment and policies that apply explains how and why we may collect information about you and then how we use it to meet your needs. It will also introduce and explain what some of the security measures are that we have introduced to protect your privacy and informs you of what we will not do. It is recommended that you read this policy in conjunction with the general Web Site Terms and Conditions.

On initially obtaining personal information from you, e.g. when registering, or when you purchase a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products . You can normally do this by ticking a box on an application form or agreement. You may change your mind at any time by emailing us at the address below.

Some of the personal information we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998.

We will only use the information you provide to process customer orders, to send you information you have requested and to help us develop the site to be more useful to you.

1. Information Collection

We may collect personal information about you from a number of sources, including the following:

  1. when you agree to take a service or product from us that may include your contact details, how you will pay for the product or service and your bank details
  2. when you contact us with an enquiry or in response to a communication from us that may tell us about how you use our services
  3. from publicly available documents or services that are available to the public, such as credit agencies, electoral register etc.

2. Using Your Personal Information

2.1 Neogen Europe Ltd operate strict and ethical codes of practices in respect of the use of personal information that would only be used for some or all of the following purposes:

  1. identify you when you make contact with us;
  2. help identify accounts, services and/or products which you could have from us. We may do this using the information you have provided, any information we hold about you and information from third party sources.
  3. contact with you to help provide an improved administration of, any accounts, services and products we have provided in the past at present or in the future;
  4. carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information;
  5. help to prevent and detect fraud or loss; and
  6. contact you in any way agreed by yoursef (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us unless you have previously asked us not to do so.

2.2 Neogen Europe Ltd does not sell or transfer any personal information outside our organisation other than where explicit reference is made and approval obtained from you when you provide the information, or where passing that information to third parties is necessary to provide you with the information or service requested.

2.2.1 We may thus permit other approved organisations to use information we hold about you for the purpose of providing services you have asked for, as part of the process of servicing our membership or if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings

2.2.3 These other approved organisations may be outside the European Economic Area in countries that may have different guidelines or standards of protection for personal data.

2.3 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.  However this will be advised during the contact at all points to establish your acceptance of the process.

2.4 Our Payment Service Providers and / or banks may check your details with fraud prevention agencies. If you provide false or inaccurate information and they suspect fraud, they will record this. These organisations will advise the purpose of any checks during the transaction.

2.5 Where you give us information on behalf of someone else, you confirm that you have provided them with the information set out in this document, and that they have not objected to such use of their personal information. Where you give us sensitive data about yourself or another person (such as health details or details of any criminal convictions) you agree (and confirm that the other person has agreed) to our processing such information in the manner set out in this document.

2.6 In connection with any contract for product or service delivery we, along with relevant suppliers of services including finance, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies.

2.6.1 If you would like details of those service suppliers with which we work, please write to our Data Protection Compliance Manager at Veridis Motoring Services Ltd. Contact Details [LINK] .

3. Protecting Information

3.1  We have strict security measures to protect personal information. This includes following certain procedures (for example, checking your identity when you phone us) and encrypting (encoding) data on our web sites or providing restricted password access where relevant.

4. The Internet

4.1 When you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us personal information through our web site, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. However, you can always send us an email (at the address set out below) at any time if you change your mind.

4.2 General communications over the Internet, such as emails or webmails (messages sent through a web site), are not secure unless they have been encrypted. Any communication may go through a number of countries before it is delivered and as a result we cannot accept responsibility for any unauthorised access or loss of personal information caused by factors that are beyond our control.

4.3 We occasionally use 'cookies' to monitor how people use our site as this helps in understanding how you and fellow customers use our web site.  This allows us to continually develop and improve the design, layout and function of the sites. We utilise AW Stats to collect non-personal information regarding customer usage.

4.3.1 A cookie is a piece of information stored on your computer's hard drive, which records how you have used a web site and when you go back to that web site, it can give you tailored options based on the information it has stored about your last visit.

4.3.2 Should not want us to use cookies in your browser, you can set this to reject cookies or to tell you when a web site tries to put a cookie on your computer (see attached appendix). However, you may find it difficult or not be able to use some of the products or services on our web site without cookies.

5. Links

5.1  This web site may contain links to other websites. Please remember that we are not responsible for the privacy practices of these other sites. This privacy policy applies only to information collected on this web site.

6. Further Information

6.1  If you would like any more information or you have any comments about our privacy policy, please either write to Data Protection Compliance Manager at the address on our Contact page or email us at

6.2  We may amend this policy from time to time, in which case we will publish the amended version on our web site, and you can ask us for a copy by writing to the above address or by emailing at

This policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.


Management of Cookies

As a service for our customers who may wish further information on Cookies we have provided the following link About Cookies (link opens a new window – to

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